How It Works

Your support tier sets the cadence and depth of our partnership. Implementations are the project work we plan and execute together.

1

Choose Your Tier

Sets how often we meet, how deep we go, and what's always on.

2

Strategic Review

We assess your current setup and identify where technology can move the needle.

3

Build a Roadmap

Together we prioritize which implementations make sense — and in what order.

4

Execute & Iterate

We build, deploy, and refine — then review results at your next strategic session.

Support Tiers

Your tier is the foundation — ongoing coverage, proactive monitoring, and the strategic relationship that keeps everything moving forward.

Base Camp

Your M365 environment, covered.
FREE
with M365 partnership
The foundation every STG client gets — your Microsoft 365 environment is monitored, your licenses are optimized, and you have a real person to email when something doesn't look right. No contract, no catch. It's our way of making sure every partner starts on solid ground.
📅 Annual check-in
  • M365 tenant health monitoring
  • Security & threat alerts
  • License optimization reviews
  • Monthly environment health report
  • Email support
  • Annual technology review
  • Roadmap planning
  • Implementation guidance
🏔️

Ridge Runner

Your outsourced technology leadership.
$1,500
/ month
For businesses that want technology to be a competitive advantage, not just infrastructure. We meet monthly, maintain a live roadmap, and actively drive implementations forward — acting as your fractional IT director without the full-time hire.
📅 Monthly strategy sessions
  • Fractional IT director access
  • Live technology roadmap (always up to date)
  • Vendor & license management
  • Employee technology training sessions
  • Executive-level reporting & recommendations
  • Monthly technology reviews
  • Active roadmap execution & prioritization
  • Discounted implementation pricing (20%)

Tier Comparison

Everything side by side

Feature ⛺ Base Camp
Free
🥾 Trail Guide
$750/mo
🏔️ Ridge Runner
$1,500/mo
Support & Coverage
Support channelsEmailEmail + PhoneEmail + Phone
Response priorityStandardPriorityPriority
Dedicated account manager
User onboarding / offboarding
Monitoring & Security
M365 tenant monitoring
Security alertsBasicAdvancedEnterprise
Security configuration reviewsQuarterlyMonthly
Monthly health reports
Strategy & Roadmap
Technology reviewsAnnualQuarterlyMonthly
Implementation roadmap✓ Planned together✓ Actively managed
Fractional IT director
Vendor & license management
Implementations
Implementation discount10% off20% off
Access to implementation catalog

Implementation Catalog

These are the specific projects we plan and execute together during strategic sessions. Trail Guide and Ridge Runner clients select implementations from this catalog as part of their roadmap — not as random purchases, but as deliberate steps toward a bigger picture.

🗺️ How Implementations Work

During your quarterly or monthly strategy session, we review your goals, identify gaps, and select the next implementation from this catalog that moves the needle most. Each project is scoped, priced flat, and delivered on a defined timeline. Nothing gets built that doesn't serve the plan. Ridge Runner clients receive the deepest discounts on implementation work.

Microsoft 365 — Foundation & Security
🛡️
M365 Tenant Security Hardening
$400 – $800
Conditional access policies, MFA enforcement, legacy auth blocking, and Secure Score optimization. The security baseline every business should have.
Entra IDConditional AccessMFA
📧
Email Security Setup
$300 – $500
SPF, DKIM, DMARC configuration, anti-phishing policies, and safe links. Protects your domain reputation and reduces spoofing risk.
Exchange OnlineDefenderDNS
📱
Device Management Rollout
$600 – $1,200
Intune enrollment, compliance policies, and app protection for company devices and BYOD. Know what's on your network and enforce standards automatically.
IntuneEntra JoinBYOD
🤝
Guest Access & External Sharing
$250 – $450
Properly scoped Entra ID guest access so you can collaborate with clients and contractors without opening the door wider than it needs to be.
Entra IDSharePointTeams
Collaboration & Productivity
📋
SharePoint Intranet Setup
From $1,200
Department sites, document libraries, HR resources, and company news — structured so your team actually uses it, not just a blank canvas they ignore.
SharePointDocument ManagementTeam Sites
💬
Teams Structure & Governance
$350 – $600
Organize your Teams environment around how your business actually works — naming conventions, channel structure, guest policies, and lifecycle management so it doesn't become chaos.
TeamsGovernanceChannels
📅
Online Booking System
$250
Microsoft Bookings configured and embedded where your clients need it — website, email signature, or Teams. No Calendly subscription needed; it's already in your plan.
BookingsCalendarWebsite
Project & Task Board
$300
Planner configured around your team's workflow — connected to Teams channels, assigned to the right people, and structured for how you actually manage work.
PlannerTeamsProject Tracking
Automation & Data
Workflow Automation
$300 – $800
Connect forms, approvals, notifications, and data entry into automated flows. Stop copying things by hand — Power Automate handles it.
Power AutomateApprovalsNotifications
🔄
Multi-Step Process Automation
$800 – $2,000
Complex flows with branching logic, exception handling, cross-system sync, and scheduled reporting. For processes that outgrow simple automation.
Power AutomateDataverseLogic Apps
📊
CRM / Lead Tracker
$500 – $900
A lightweight CRM built on SharePoint Lists — track leads, log follow-ups, manage client status. No Salesforce required for a team that just needs to stay organized.
SharePoint ListsPower AutomateTeams
📈
Business Intelligence Dashboard
$500 – $1,500
Turn your existing data — Excel, SharePoint, M365 — into live dashboards your team can actually read. Know your numbers without digging through spreadsheets.
Power BIExcelSharePoint
Custom Applications & Portals
⚙️
Custom Business App
$800 – $2,500
A purpose-built app for your team — runs in a browser or on any phone. Replace paper forms, spreadsheets, or manual processes with something your staff will actually use.
Power Apps CanvasMobileBrowser
🏛️
Internal Business Application
$1,500 – $4,000
A structured application built on Dataverse — service ticket tracker, asset registry, client management system. Real relational data with business rules, views, and dashboards.
Power Apps Model-DrivenDataverse
🔐
Gated Staff or Client Portal
$600 – $1,200
A login-protected section of your website — employee handbooks, client documents, internal resources — secured by Entra ID using credentials your team already has.
Entra IDPower PagesSSO
☁️
Advanced Cloud Automation
Scoped & quoted
When Power Automate isn't enough — API integrations, scheduled data pipelines, webhook handlers, and backend logic built on Azure Functions or Logic Apps.
Azure FunctionsLogic AppsAPI
Web Presence
🌐
Website Design & Deployment
From $1,500
A professional website built on Azure Static Web Apps — fast, secure, and no WordPress subscription. Three packages available: Storefront, Cornerstone, and Landmark.
Azure Static Web AppsSEOCustom Design
📝
Smart Forms & Lead Capture
$150 – $400
Microsoft Forms embedded on your site — intake questionnaires, quote requests, event sign-ups. Responses flow directly into SharePoint, Excel, or a Power Automate workflow.
Microsoft FormsPower AutomateWebsite
📣
Automated Social Distribution
$250 + $75/mo
New blog posts and announcements automatically push to your social accounts the moment they go live. We handle the technical pipeline — you supply the content.
Power AutomateFacebookLinkedIn

Ready to Build a Real Roadmap?

Start with a free assessment and we'll show you exactly where your technology stands — and what's worth doing next.

Free IT Assessment Talk to Us