We don't just keep the lights on — we help you build a technology roadmap, then execute it with you, one deliberate implementation at a time.
Your support tier sets the cadence and depth of our partnership. Implementations are the project work we plan and execute together.
Sets how often we meet, how deep we go, and what's always on.
We assess your current setup and identify where technology can move the needle.
Together we prioritize which implementations make sense — and in what order.
We build, deploy, and refine — then review results at your next strategic session.
Your tier is the foundation — ongoing coverage, proactive monitoring, and the strategic relationship that keeps everything moving forward.
Everything side by side
| Feature | ⛺ Base Camp Free |
🥾 Trail Guide $750/mo |
🏔️ Ridge Runner $1,500/mo |
|---|---|---|---|
Support & Coverage | |||
| Support channels | Email + Phone | Email + Phone | |
| Response priority | Standard | Priority | Priority |
| Dedicated account manager | – | ✓ | ✓ |
| User onboarding / offboarding | – | ✓ | ✓ |
Monitoring & Security | |||
| M365 tenant monitoring | ✓ | ✓ | ✓ |
| Security alerts | Basic | Advanced | Enterprise |
| Security configuration reviews | – | Quarterly | Monthly |
| Monthly health reports | ✓ | ✓ | ✓ |
Strategy & Roadmap | |||
| Technology reviews | Annual | Quarterly | Monthly |
| Implementation roadmap | – | ✓ Planned together | ✓ Actively managed |
| Fractional IT director | – | – | ✓ |
| Vendor & license management | – | – | ✓ |
Implementations | |||
| Implementation discount | – | 10% off | 20% off |
| Access to implementation catalog | – | ✓ | ✓ |
These are the specific projects we plan and execute together during strategic sessions. Trail Guide and Ridge Runner clients select implementations from this catalog as part of their roadmap — not as random purchases, but as deliberate steps toward a bigger picture.
During your quarterly or monthly strategy session, we review your goals, identify gaps, and select the next implementation from this catalog that moves the needle most. Each project is scoped, priced flat, and delivered on a defined timeline. Nothing gets built that doesn't serve the plan. Ridge Runner clients receive the deepest discounts on implementation work.
Start with a free assessment and we'll show you exactly where your technology stands — and what's worth doing next.