We don't just keep the lights on — we help you build a technology roadmap, then execute it with you, one deliberate implementation at a time.
Your support tier sets the cadence and depth of our partnership. Implementations are the project work we plan and execute together.
Sets how often we meet, how deep we go, and what's always on.
We assess your current setup and identify where technology can move the needle.
Together we prioritize which implementations make sense — and in what order.
We build, deploy, and refine — then review results at your next strategic session.
Your tier is the foundation — ongoing coverage, proactive monitoring, and the strategic relationship that keeps everything moving forward.
No per-user math and no surprise line items. In your discovery call we look at your team size, your tenant, and where you're headed — then give you one flat monthly number in writing before you commit to anything.
Book a Discovery CallEvery STG client — including Base Camp — gets a Tier 1 support hotline through our CSP partnership for everyday questions and basic issues: password resets, "how do I…" questions, and common Microsoft 365 hiccups. When something needs deeper work, Trail Guide and Ridge Runner escalations are handled directly by our Microsoft-certified engineers, who already know your environment. Direct STG support covers Microsoft 365 tenant administration, licensing, and configuration for your designated contacts — so your whole team gets help fast, and the people who manage your business get an engineer, not a queue.
Everything side by side
| Feature | ⛺ Base Camp Free |
🥾 Trail Guide From $595/mo |
🏔️ Ridge Runner From $1,500/mo |
|---|---|---|---|
Support & Coverage | |||
| Tier 1 support hotline (whole team) | ✓ | ✓ | ✓ |
| Engineer escalation by STG | – | ✓ Priority | ✓ Priority |
| Direct STG support channels | Phone + Email | Phone + Email | |
| Designated contacts | 1 | 2 | 4 |
| Dedicated account manager | – | ✓ | ✓ |
| User onboarding / offboarding | – | 2 changes/mo | Included |
Monitoring & Security | |||
| M365 tenant monitoring | ✓ | ✓ | ✓ |
| Security alerts | Basic | Advanced | Enterprise |
| Security configuration reviews | – | Quarterly | Monthly |
| Monthly health reports | ✓ | ✓ | ✓ |
Strategy & Roadmap | |||
| Technology reviews | Annual | Quarterly | Monthly |
| Implementation roadmap | – | ✓ Planned together | ✓ Actively managed |
| Fractional IT director | – | – | ✓ 4 hrs/mo advisory |
| Vendor & license management | – | – | ✓ |
| Staff training sessions | – | – | Quarterly |
Implementations | |||
| Access to implementation catalog | List price | ✓ | ✓ |
| Implementation discount | – | 10% off | 20% off |
These are the specific projects we plan and execute together. Any STG client can request them at list price — Trail Guide and Ridge Runner clients get discounted pricing and select implementations as part of a roadmap we build together, not as random purchases.
During your quarterly or monthly strategy session, we review your goals, identify gaps, and select the next implementation from this catalog that moves the needle most. Each project is scoped, priced flat, and delivered on a defined timeline. Nothing gets built that doesn't serve the plan. Ridge Runner clients receive the deepest discounts on implementation work.
Start with a free assessment and we'll show you exactly where your technology stands — and what's worth doing next.