Clear service levels and promises we stand behind
Choose the support level that fits your business needs
| Support Tier | Support Channels | Account Management | Business Reviews |
|---|---|---|---|
| Base Camp Free | — | Annual | |
| Trail Guide $750/mo | Email + Phone | Dedicated Manager | Quarterly |
| Ridge Runner $1500/mo | Email + Phone | Dedicated Manager | Monthly |
Commitments that define how we do business
When you switch to Summit, your services continue uninterrupted. The partner transition is a backend administrative change - your Microsoft 365 keeps running.
No hidden fees, surprise charges, or complicated invoices. Clear pricing so you know what you're paying for and why.
Choose monthly, annual, or 3-year terms based on what works for your business. Longer commitments unlock additional savings.
When you reach out, you talk to our team - Microsoft-certified engineers who take the time to understand your environment.
Staying informed is part of the partnership
Detailed reports on your Microsoft 365 environment health, security posture, and optimization opportunities.
All tiersStrategic sessions to review your technology roadmap, identify improvements, and plan for growth.
Trail Guide and aboveWe notify you of potential issues, security threats, and Microsoft service changes before they impact you.
All tiersA single point of contact who knows your business and can coordinate all your technology needs.
Trail Guide and aboveIf something isn't right, here's how to get it resolved
Submit via email or phone
Assigned within SLA timeframe
Escalate if not resolved
Direct founder access if needed